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Brocklebank Group Partnership is committed to providing you with the highest quality of care. To enhance our service, we now have access to Heidi Health, an AI powered medical scribe. This section provides information about what Heidi Health AI Scribe (Heidi) is and how your consent is managed.
Heidi transcribes conversations in real-time and uses this to generate comprehensive clinical notes, fill out documents, dictate letters for GPs to review, and other administrative tasks, ensuring accuracy and up-to-date information. This also allows clinicians to focus more on interacting with patients and less on typing.
Clinicians will ask you before we use ‘Heidi in a consultation. ’If you do not wish for ‘Heidi’ to be used in your appointment, when asked, please make the Clinician aware. Once an output has been generated by Heidi the clinician will check this before saving this into records.
There is no element of the AI programme influencing or advising the clinician’s thinking or decision-making process – Heidi Health is purely a note taking tool.
Benefits of Using Heidi Health
- Improved Consultations: Allows clinicians to focus solely on you, the patient during your appointment.
- Accurate Documentation: Helps create precise, clear, and detailed medical notes for the patient record that can be reviewed and edited as needed.
- Time Efficiency: Streamlines administrative tasks, giving clinicians more time to spend with their patients.
Types of Personal Data Processed
Heidi processes two main types of personal data during consultations:
- Patient Information: This includes the patient’s name, contact details, medical history, diagnosis, treatment information, and any other information shared during consultations.
- Clinician Information: This includes audio recordings capturing the clinician’s voice and any professional identifiers, such as names and titles.
Lawful Basis for Processing with Heidi Health AI
- Performance of a public task
- To comply with our legal obligations to provide / manage health services
Protecting your Data
Your privacy and comfort are our top priorities. Heidi Health AI Scribe only processes information discussed during your appointment and operates within strict privacy and data protection regulations.
Heidi Health AI Scribe complies with UK data protection laws, including UK GDPR, ensuring that your information is handled securely and confidentially.
Before using Heidi Health AI scribe, your clinician will explain its role and provide you with an opportunity to object to its use during your consultation. If you would prefer your clinician not to use Heidi Health, please do let them know and they can make sure it is not activated for your consultation.
Transcriptions are kept for no longer than one day on the ‘Heidi’ platform. For more information, please see the Heidi Health website.
Further information
For further information regarding how your personal data is processed by us, please refer to our main patient privacy notice.
Should you have further questions regarding the use of Heidi Health, please write to Brocklebank Group Practice.
Changes to our privacy notice
We keep our privacy notices under regular review, and we will place any updates on this webpage. This privacy notice was last updated on 11th December 2025.